Surface Pro 6 don’t play .mov files
I have just got a new Surface Pro 6 and try to load some of my personal MOV video onto it. The problem is that neither the native video app nor the PressPlay app are playing any of my .mov files. No problem with mp4s; these play fine. Is this just a limitation of Windows RT or a problem particular to my device?
Why Surface Pro 6 not play MOV files?
To answer this problem, we should figure out what digital file formats can be viewed on Surface Pro 6. After searching for Surface Pro supported file formats, we see that you can view the following video and audio file formats on Surface Pro 6.
Video formats
| Container or File Formats | File Extension | Codec |
| MPEG-4 | .3g2 |
H.263 H.264(Baseprofile, Mainprofile, Highprofile) |
| .3gp2 | ||
| .3gp | ||
| .3gpp | ||
| .m4v |
H.263 H.264 (Baseprofile, Mainprofile, Highprofile) MPEG-4 Part2 SP and ASP |
|
| .mp4v | ||
| .mp4 | ||
| .mov | ||
| MPEG-2 | .m2ts(AVCHD) | H.264 |
| ASF | .asf | VC-1 WMV 9 |
| .wm | ||
| .wmv | ||
| .wma | n/a | |
| ADTS | .aac | n/a |
| .adt | ||
| .adts | ||
| MP3 | .mp3 | n/a |
| WAV | .wav | n/a |
| AVI | .avi |
MPEG-4 Part2 SP and ASP Motion-JPG H.263 |
| AC-3 |
.ac3 .ec3 |
n/a |
| FLAC | .flac | n/a |
| 3GP | .3gp | n/a |
| 3G2 | .3g2 | n/a |
| AMR | .amr | n/a |
Audio formats: .mp3, .aac, .flac, .m4a, .wav, .wma, .ac3, .3gp, .3g2, .amr
From above lists, we can see that Surface Pro has excluded native playback support for MOV, a common multimedia container file format developed by Apple.
Convert MOV for Surface Pro 6 playing
To fix the format incompatible issue, you can download our best Surface Video Converter – Pavtube Video Converter. The program supports batch conversion mode, so that you can load multiple MOV video into it at one time to save your precious time. It has perfect importing support for 4K/2K/HD/SD MOV video either downloaded from online sites or from device recorders. You can easily convert unsupported MOV to Surface Pro 6 readable digital file formats listed above. To get the best playback quality, you can flexibly adjust output video and audio profile parameters such as video codec, resolution, bit rate, frame rate and audio codec, bit rate, sample rate and channels.
Related articles: Play Flash on Surface Tablet | Play AVI on Surface | Play MKV on Surface
If you have no ideal how to adjust those complicated settings on your own, you can also choose to directly output Surface Pro 6 preset profile formats with the optimal playback performance.
For Mac users, you can go to download Pavtube Video Converter for Mac to complete the same conversion on macOS High Sierra, macOS Sierra, Mac OS X El Capitan, Mac OS X Yosemite, etc.
How to Convert MOV for Surface Pro 6 Playback
Step 1: Import MOV video into the application.
Download the free trial version of the program. Launch it on your computer. Click “File” menu and select “Add Video/Audio” or click the “Add Video” button on the top tool bar to import source MOV video files into the program.
Step 2: Output Surface Pro 6 supported file formats.
Click “Format” bar, from its drop-down option list, select to output one of Surface Pro 6 supported digital file formats such as “HD Video” > “H.264 HD Video(*.mp4)”.
You can also directly choose Surface Pro 6 preset profile formats by following “Windows” ＞ “Microsoft Surface Windows RT/Pro H.264 Video (*.mp4)” in the output format list.
Step 3: Begin the conversion.
One click on the “Convert” button to start MOV to Surface Pro 6 supported formats conversion process.
When the conversion is completed, click “Open Output Folder” button to pop out the folders with converted files, just follow the guide to move media files to Surface tablets for playing with ease.
