How to Solve WD TV Live Won’t Play MKV Files Issue?

WD TV Live won’t play MKV files

1. My WD TV Live media player has stopped playing MKV files for some reason. I know that it has managed to play them in the past, but for some reason it is not now. Does anyone know how I can resolve this?

2. Hi I’ve just bought a WD Live. Everything worked well on set up, etc. It has found all of my video files, except for 3 mkv files which it does not show in the video file lists. They are the only mkv files I have, they are in different folders, all other files in those folders are shown. Any ideas ? Thanks!

WD TV Live media player

Why WD TV Live won’t play MKV Files

Solution 1:

If your WDTV Live is not playing mkv or video file at all, the problem is on one or more newer mkv video merged with one the latest version of MKVmerge. When the WDTV Live try to open one of those files, it hang, and can’t play anymore no one files, even if it is power off. The solution to restart the playing function is to press 1 second the reset button when the WDTV is on. Then install (or uninstall from pc MKVmerge version 4.xx), and install a previous version (3.30 for example) open the files that is not playing and save them with another name (for example *.(1), like MKVmerge show). And now try to play this new file, and they and the older MKV are working again. Important, don’t try to preview or play of a non ok mkv file: the WDTV will hang again. Made the same procedure with MKVmerge if the newer files has no audio ouput from TV.

Solution 2:

It is well know that MKV is a container file format, it can hold various different video, audio codec and subtitles tracks in one file. Although WD TV Live media player has claimed its official support for MKV format. However, your MKV should be encode with H.264, x.264, AVC, MPEG1/2/4, VC-1 codec, if your MKV files contains WD TV Live media player not recognized Divx, H.265 video codec and AC3 audio codec, you will definitely fail to import them for playing.

Transcode incompatible MKV files for WD TV Live

To get unsupported MKV to be played on WD TV Live, you will need a third-party video conversion program to convert unsupported MKV to WD TV Live recognizable formats. Here, a standalone and simple to use application called Pavtube Video Converter for Windows/Mac (support Mac OS X El Capitan) is recommended to you to complete the conversion. You can easily decode H.265/Xvid MKV format to WD TV Live media player supported format with H.264 video codec and AC3 audio codec.

Besides MKV, the program also helps to converter other file formats such as AVI, WMV, MP4, FLV, H.265, MXF, AVCHD, etc unsupported video fiels to WD TV Live for better playback. For Blu-ray or DVD disc owners or collectors, just switch to download Pavtube Video Converter Ultimate for Windows/Mac to rip and convert all stored purchased commercial Blu-ray & DVD disc to WD TV Live for streaming and watching on your big scree TV.

Free trial for Windows version

Free trial for Mac version

How to Convert and Play incompatible MKV Files on WD TV Live Media Player?

Step 1: Load MKV files to the program.

Launch the application on your computer, click “File” > “Load Video/Audio” or “Load from Folder” to import unsupported MKV file formats to the program.

Load MKV files to the application

Step 2: Output WD TV Live supported video format.

From “Format” drop-down list, select “HD Video > H.264 HD Video(*mp4)” as the proper video file format to play on WD TV Live media player.

Output WD TV Live compatible video format

Step 3: Adjust output video and audio codec.

Click “Settings” to open “Profile” settings window, under “Video” section, click “Codec” drop-down list, select WD TV Live favorable H.264 video codec, from “Audio codec” drop-down options, select AAC codec for WD TV Live.

Adjust output video and audio codec for WD TV Live

Step 4: Carry out the conversion.

Go back to the main UI and click “Convert”button to start MKV to WD TV Live supported format conversion process.

When the conversion is completed, click “Open Output Folder” on the main interface to pop out the folder with your converted files, you will then have no problem to play any MKV files on WD TV Live.

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